Shipping Policy
At TKTX Official, we aim to process and dispatch orders quickly and provide clear delivery information for every customer.
Order Processing
Orders are normally processed within 1 business day after payment has been successfully received.
Orders placed on weekends or UK public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where tracking is available.
UK Delivery
We currently offer delivery throughout the United Kingdom.
Standard UK Delivery
- Delivery time: 2–4 business days
- Tracking: Available where provided by the selected delivery service
- Delivery charges: Calculated at checkout based on your order and delivery option
Express UK Delivery
Where available, express delivery options will be displayed at checkout.
Express delivery times are estimates provided by the delivery carrier and are not guaranteed unless the selected service specifically provides a guaranteed delivery time.
Dispatch Times
Orders are generally dispatched on business days, Monday to Friday.
Orders placed after our daily processing cut-off time may be processed on the following business day.
During periods of high demand, promotions, public holidays, or unforeseen circumstances, processing and delivery may take longer than the estimated times above.
Order Tracking
Where a tracked delivery service is used, tracking details will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several business days, please contact our customer support team.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your:
- Full name
- House/building number
- Street address
- Town/city
- Postcode
- Contact details
We cannot be responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you.
For tracked orders, we may use the carrier’s tracking information to investigate the delivery status.
If an order is confirmed as lost by the delivery carrier, we will work with the carrier to resolve the issue in accordance with our shipping and returns policies.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please provide photographs of the packaging and the products received so that we can investigate the issue with the delivery carrier.
International Delivery
International delivery is only available where specifically offered at checkout.
Any applicable delivery charges, customs duties, taxes, or import charges will be displayed or communicated where applicable. Customers are responsible for any customs or import charges that may apply to their destination.
Contact Us
If you have a question about your order or delivery, please contact our customer support team.
Email: info@tktxofficial.ink
Please include your order number when contacting us so that we can assist you as quickly as possible.
Important Information
Delivery times shown on our website are estimates and may vary depending on the delivery service, destination, public holidays, adverse weather, or circumstances outside our control.
By placing an order with TKTX Official, you acknowledge that delivery times are estimates unless a specific delivery service states otherwise.